Privacy Policy / Terms & Conditions

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls within the customer account area of our website.

2. How we use your “personal data”

2.1 In this Section 2 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3 We may process your account data ("account data"). The account data may include your name, email address, telephone number, fax number, newsletter subscription preference and postal address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, select payment details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.8 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3 Financial transactions relating to our website and services may be handled by our payment services providers as listed within our checkout pages. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices on their own company websites.

3.4 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 We and our other group companies have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from the Information Commissioner's Office.

4.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the Information Commissioner's Office.

4.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data for a minimum period of 30 days following its provision.

5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on its necessity for the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy by email or other means of communication.

7. Your rights

7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request a copy of the personal data we hold by contacting us. Please note that we may in return request copies of valid identification.

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.

8. Third party websites

8.1 Our website includes hyperlinks to, and details of, third party websites.

8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal data of children

9.1 Our website and services are targeted at persons over the age of 16.

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1 We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website.

(b) status - we use cookies to help us to determine if you are logged into our website.

(d) personalisation - we use cookies to store information about your preferences and to personalise our website for you.

(e) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

(f) advertising - we use cookies to help us to display advertisements that will be relevant to you.

(g) analysis - we use cookies to help us to analyse the use and performance of our website and services.

(h) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

13. Cookies used by our service providers

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

13.3 We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

14. Managing cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2 Blocking all cookies will have a negative impact upon the usability of many websites.

14.3 If you block cookies, you will not be able to use all the features on our website.

15. Cookie preferences

15.1 You can manage your preferences relating to the use of cookies on our website by following the steps in section 14 most relevant to your web browser software.

15.2 Please note that if you block cookies, you may not be able to use all of the features on our website. This may also “break” certain elements of our website and prevent them from functioning correctly for you only.

16. Our details

16.1 This website is owned and operated by MICHAEL ROULSTON - SUPPLIES FOR INDUSTRY.

16.2 Our principal place of business is at Greenlea Farm, Auchentiber, Ayrshire, KA13 7R, United Kingdom.

16.3 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(d) by email, using the email address published on our website from time to time.

17. Representative within the European Union

17.1 You can contact our Representative within the European Union with respect to our obligations under data protection law using any of the contact methods listed in section 16.3.

18. Data protection officer

18.1 You can contact our Data Protection Officer with respect to our obligations under data protection law using any of the contact methods listed in section 16.3.

Terms & Conditions

Michael Roulston T/A Supplies for Industry Conditions of Sale

1. Parties and Application of Conditions

1.1                 All and any business of whatsoever nature undertaken including delivery, advices, information or services provided whether gratuitously or not by Supplies for Industry, hereinafter referred to as the ‘Company’ is transacted subject to the conditions hereinafter appearing and each of these conditions set out shall be deemed to be incorporated in and to be a condition of any agreement between the Company and any person, agent, firm or company purchasing from Supplies for Industry. Such purchasers will hereinafter be referred to as the ‘customer’.
1.2                 The ‘Contract’ means any contract between the Company and the Customer that incorporates these Conditions of Sale.
1.3                 No agent or employee of the Company has the authority to alter these terms and conditions save that should any variation be agreed it must be approved by an authorised Manager of the Company and be in writing.
1.4                 These terms and conditions shall at all times override any terms and conditions which the customer imposes or seeks to impose.

2. Prices

2.1 All prices and products quoted by the Company, either by letter, price list, verbally, email or by Sales Representative/Agent are subject to VAT and are subject to change or variation without prior notice.

3. Payment Terms

3.1                 Payment shall become due 30 days from date of invoice, unless alternative credit terms have been agreed in writing by an authorised Manager of the Company.
3.2                 The Company reserves the right to charge interest at 2% per month on all outstanding balances, and to recover any third party costs relating to overdue debts.
3.3                 Customers will indemnify the Company for bank charges incurred in relation to re-presented or unpaid Customer cheques.
3.4                 The Customer shall make all payments due under the Contract without deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Customer.

4. Passing of Property & Risk

4.1                 Risk in the goods shall pass to the Customer on delivery to the Customer. However, legal title shall not pass to the Customer until the Company has received in cleared funds the full price payable for such goods and all other goods supplied by the Company to the Customer for which payment is then due.
4.2                 Until legal title passes the Customer shall hold the goods on behalf of the Company and shall keep them properly protected, insured and stored separately from other goods. Until that time the Purchaser is entitled to resell or use the goods in the ordinary course of its business but shall account to the Company for the proceeds of sale and pending payment shall hold proceeds on trust for the Company absolutely.
4.3                 The Customer’s right to resell or use the goods shall terminate automatically on the occurrence of any event set out in Condition 9 and/or if any sum owed to the Company by the Customer is not paid when due.
4.4                 Until such time as legal title passes to the Customer, the Company may at any time require the Customer, its liquidator, receiver or administrator to return the goods and/or may repossess the goods by entering upon any premises of the Customer or any third party where the goods are reasonably believed to be stored.
4.5                 In addition and without prejudice to any other right or remedy available to the Company, if the Customer is in breach of the payment terms or any of its obligations under this clause, the Company shall be entitled to:
a) cancel the Contract
b) suspend further deliveries; or
c) terminate any outstanding order or quotation without incurring any liability whatsoever as a consequence of this action.
4.6                 The Company reserves the right at any time before title in the goods passes to the Customer to require the customer to deliver up the goods if any of the events in Condition 9 occurs.

5. Delivery

5.1                 All dates/times for delivery of goods given to the Customer shall be taken as an estimate, given by the Company in good faith. Every effort will be made by the Company to comply, but this will not be binding on the Company.
5.2                 Goods will be deemed to have been received and accepted by the Customer in good condition and delivery is complete with an appropriate Customer signature confirming receipt.
5.3                 The quantity of any consignment of goods as recorded by the Company on despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence proving the contrary.
5.4                 Claims for shortages or damaged goods must be reported to the Company within 3 days of receipt. Claims for non-delivery must be made within 10 days of despatch shown on invoice.
5.5 Our Returns Policy. We will allow you to return goods even if you change your mind. Please return the unused goods to us with the original invoice within 14 days and we will offer you a full refund, exchange or a credit note.We can arrange to uplift the goods for a fee of £15.00 + VAT. If goods are mis-delivered we will pick these up free of charge and arrange a full credit. Embroidered or Heat Sealed garments may not be returned unless faulty.
5.6                 If for any reason the Customer does not accept delivery of the goods when they are ready for delivery then the goods shall be deemed to have been delivered, risk passing to the Customer.

6. Quality and Liability

6.1                 Any description of goods sold is given by way of identification only and shall not constitute a contract of sale by description nor shall the production or exhibition of a sample prior to the placing of an order be taken to constitute a sale by sample.
6.2                 The Company is in no way responsible or liable for any indirect or consequential loss or for any loss to the customer arising from third party claims due to errors, manufacturing or fabric faults; or any claims by the Customer arising out of any warranties, conditions, and guarantees in relation to the goods sold.
6.3                 The Company does not give or imply any warranty that the goods sold do not infringe the patent rights of a third party. If goods are manufactured to the customer’s design or according to the customer’s instruction, the customer shall indemnify the Company in respect of all claims, damages, costs and expenses in respect of any alleged infringement and on discovery of such infringement the Company shall be at liberty to terminate the contract and receive payment for all goods supplied, manufactured or allocated to the Customer even if not actually delivered to or collected by the Customer.

7. Liability

7.1                 Subject to condition 6 above, this condition sets out the entire liability of the Company (including liability for acts or omissions by its agent and employees) to the Customer in respect of:
a) any breach of the Conditions or the Contract; and
b) any representation, statement, delict act or omission including negligence arising under or in connection with the Contract;
7.2                 The liability of the Company for any direct loss or damage arising out of or in connection with the Contract shall be limited to the Contract value.
7.3                 The Company shall not be liable to the Customer for any loss of profit or other economic loss (direct or indirect), indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever or loss or damage (contractual, delictual, breach of statutory duty or otherwise) which arises out of or in connection with the Contract, or for any liability incurred by the Customer to any other person for any economic loss, claim for damages or awards howsoever arising from the goods or otherwise.
7.4                 Nothing in the Conditions excludes or limits the liability of the Company for death or personal injury caused by
the Company’s negligence.

8. Force Majeure

8.1 Every effort will be made to carry out the contract but its due performance is subject to cancellation by the Company or to such variation as it finds necessary as a result of any Act of God, war, strike, lockout or any other dispute, flood, fire, drought, legislation or other causes beyond the Company’s control. No responsibility is accepted by the Company for late deliveries.

9. Termination

9.1 The Company may, as it thinks fit, immediately suspend further performance of the Contract or cancel delivery of the goods or stop any goods in transit or by notice in writing to the Customer terminate the Contract without liability to the Company if:
a) the Customer commits a material breach of any of its obligations under the Contract which is incapable of remedy;
b) the Customer fails to remedy a breach of its obligations under the Contract which is capable of remedy, or persists in any breach of any of its obligations under the Contract after having been requested in writing by the Company to remedy or desist from such breach within a period of 14 days;
c) any distress execution or diligence is levied upon any of the Customer’s goods or property and is not paid out within 7 days of it being levied;
d) the Customer (being a partnership) or the Customer’s partner offers to make any arrangements with or for the benefit of the creditors of the Customer or the Customer’s partner generally or there is presented in relation to the Customer or the Customer’s partner a petition of bankruptcy;
e) the Customer (being a limited company) is deemed to be unable to pay its debts within the meaning of relevant Debt Legislation or the Customer calls a meeting for the purpose of passing a resolution to wind up its company or such a resolution is passed or the Customer presents or has presented a petition to wind up or present or have presented a petition to appoint an administrator or have an administrative receiver or receiver appointed to the whole or any part of the Customer’s business, undertaking, property or assets;
9.2 Notwithstanding any such termination or suspension in accordance with the above the Customer shall pay the Company at the Contract rate all payments subsisting at the time of termination.

10. Assignation

10.1 The Customer shall not assign the Contract or any part of it without written consent from the Company.
10.2 The Company may assign the Contract or any part of it to any person, firm or company.

11. General

11.1              Each right or remedy of the Company under the Contract is without prejudice to any accrued rights under the Contract. All rights given to the Company under the Contract shall be in addition to, and not instead of, any other rights the Company may have in law.
11.2              If any provision of the Contract is held by a court or competent jurisdiction to be invalid or illegal its unenforceability will not prejudice the rest of the Contract or the remainder of any affected provision of the Contract.
11.3              The Contract will in all respects be governed by the Law of Scotland and the Scottish courts will have jurisdiction over the Contract.

Michael Roulston T/A Supplies for Industry Updated June 2010